Smart Check Reporting Functionality resolved, 02/15/2019 10:44AM EST Smart Tools

Notification history

02/15/2019 10:44AM EST
At this point we are comfortable calling the incident fully resolved.

Should further issues with our Smart Tools or Smart Check service be seen, please contact Citrix Technical Support.
02/15/2019 09:14AM EST
At this time, we believe that the reporting functionality of Smart Check is working properly once again.

We will monitor in the short-term and mark this issue fully resolved once we confirm it is good to close. Please contact Citrix Technical Support if any additional issues are seen.
02/14/2019 09:36PM EST
We have identified issues with our Smart Check service where reporting may not function correctly. Users may experience an 'Internal Service Error' when attempting to access reports.

We are researching the issue diligently and working to bring the service back to functionality. We will provide regular updates to this site as we work to resolve. We apologize for any inconvenience caused.