End users experiencing high latency resolved, 11/12/2019 11:35AM EST Gateway Service

Notification history

11/12/2019 11:35AM EST
At this time we believe the gateway latency issues to be fully resolved based on the mitigation steps completed by our engineering teams. We continue to monitor closely. If any further issues are seen, please contact Citrix Technical Support.

11/12/2019 11:24AM EST
Citrix Engineers have identified the issue and are currently working up on the mitigation
11/12/2019 07:30AM EST
We're currently investigating an issue impacting users connecting through Gateway Service to app and desktop resources.  Administrators on Citrix Cloud may also see intermittent errors when managing the Gateway Service.  Citrix engineering is investigating and working with on resolution. As more information is available we'll update this site.